Dominic Tyer

FEBRUARY 25, 2023

Customer experience (CX) in the pharmaceutical industry is increasingly moving centre stage as companies look for practical ways to assess how well they are meeting the expectations of their stakeholders

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MedCity News

JANUARY 16, 2024

Despite the challenges that healthcare providers face and declining patient experience scores, several effective strategies can enhance their work to improve the patient experience and sufficiently satisfy expectations for care.

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MedCity News

OCTOBER 16, 2023

Patients are looking for a quick, seamless and simple payment experience from their medical providers.Here are four trends to follow that are impacting the patient payment experience today.

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Fierce Pharma

OCTOBER 4, 2023

Unlock the art of sculpting seamless patient experiences with these five hallmarks of highly effective patient support programs. Treatment journeys — especially those involving specialty medications — can be complex and arduous.

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Dominic Tyer

JUNE 24, 2023

The latest Customer Experience Quotient® (CXQ®) report from DT Consulting is also our first US benchmark and reveals a close race for leadership in pharma

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Fierce Pharma

JULY 6, 2023

Digital technologies designed to support clinical trial management have evolved greatly over the years, spurred by increasing complexity in study design, emerging technologies in specific therapeut | Karl McEvoy, Product Director, Decentralized Trial Technology at YPrime discusses the importance prioritizing patient experience when updating and designing (..)

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MedCity News

OCTOBER 24, 2023

Providing accessible healthcare experiences is simply a must, whether to stabilize digital care as a revenue channel or to simply do right by the patients who need it. So, if digital accessibility is a driver of differentiation and patient satisfaction, and it’s mandated by law, why are so many providers failing to deliver in this area?

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MedCity News

MARCH 9, 2023

Healthcare consumerism and prioritizing the customer experience to boost loyalty are key focus areas for providers and payers in the months and years ahead.

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MedCity News

OCTOBER 11, 2023

One expert believes Medicare Advantage is a failed experiment. Enrollment in Medicare Advantage is increasing, but the program has been drawing scrutiny from the government. Can the program be saved? Another thinks that while the program has its flaws, it shows tremendous potential.

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PM360

SEPTEMBER 7, 2023

AI and the Future Patient Experience Even though marketers should not forget about the people behind medical care, they still can’t ignore the potential of AI to transform the patient experience. Looking Beyond AI Marketers can also enhance the patient experience in other ways besides the use of AI.

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Infuse Medical

APRIL 15, 2024

Unlike traditional methods, immersive learning leverages advanced technologies to create realistic scenarios, enabling learners to experience hands-on training in a virtual or augmented environment. Studies have shown that immersive learning experiences can lead to better knowledge retention compared to traditional methods.

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MedCity News

DECEMBER 18, 2023

Informed decision-making is crucial to operational efficiency, which fundamentally impacts the patient experience, but how do you facilitate it?

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MedCity News

APRIL 4, 2024

The post Ardent Health Opts for New Employee Benefits and Employee Experience with Quantum Health and Imagine360 appeared first on MedCity News.

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PM360

SEPTEMBER 7, 2023

PM360 asked experts in delivering optimal patient experiences how the industry can better understand what patients need and what is likely to be the biggest change to how patients experience healthcare in the coming years. What factor or change will have the biggest impact on the patient experience in the coming years?

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MedCity News

JANUARY 3, 2024

By leveraging analytics to optimize the patient experience in clinical trials, patient attrition will decrease, improving clinical outcomes and research goals.

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Dominic Tyer

JANUARY 28, 2023

DT’s first global customer experience (CX) benchmark is based on a survey of 6,270 HCPs across 14 markets and 8 specialty areas

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Dominic Tyer

JANUARY 14, 2023

DT’s first global customer experience (CX) benchmark is based on a survey of 6,270 HCPs across 14 markets and 8 specialty areas

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Pharma Marketing Consulting 130

MedCity News

APRIL 16, 2023

Modernizing the financial experience is about more than payment: it requires a comprehensive approach that includes pre-registration activities and extending the streamlined digital experience into the point of care.

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Fierce Pharma

APRIL 20, 2023

How Ecommerce Will Transform the IRT User Experience jpiatt Thu, 04/20/2023 - 12:26

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MedCity News

SEPTEMBER 22, 2022

These are the three changes health-tech needs to make to recreate Amazon, Uber or Venmo-like experiences in healthcare that will most accurately help to digitally replicate the humanized interactions that patients want:

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MedCity News

JANUARY 18, 2023

However, investments in the patient experience could be worth it to give them the upper hand over competitors, according to a new report. Small healthcare practices aren’t very eager to spend extra cash right now.

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MedCity News

NOVEMBER 16, 2022

Intermountain’s former chief medical officer argued that even though hospital finances are dire, hospitals should prioritize patient experience investments. People like to talk about their experiences receiving healthcare — both good and bad. Her reasoning?

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Pharmaceutical Commerce

MARCH 12, 2024

A qualitative study explores how these drugs are impacting these patients’ lives, while digging deeper into the possibility of deprescribing, with insight from primary care physicians.

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MedCity News

MARCH 5, 2023

We recently commissioned a survey that found that a majority of providers say the quality of scheduling is an important factor in delivering a positive patient experience, and nearly half say it’s the most important factor.

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Copyright Clearance Center

SEPTEMBER 10, 2023

The post Arcadia Endowment Supports MIT Press Open Access “Experiments” appeared first on Copyright Clearance Center.

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Impetus Digital

APRIL 26, 2024

But, without question, the continued reliance on AI in the healthcare sector will continue to improve virtual experiences for decades to come. We’re far from a reality where robotic doctors are taking temperatures.

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Pharma Marketing Network

OCTOBER 15, 2023

User experience (UX) is an important factor when it comes to website design, and the pharmaceutical industry is no exception. By understanding the principles of UX design, pharma companies can create websites that are optimized for user experience and provide a better overall experience for customers.

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MedCity News

DECEMBER 26, 2022

The FHIR APIs mandated by CMS are only one data format, designed for the fast exchange of electronic health records.There’s a larger category of APIs that will help us provide a simpler, more integrated process: experience APIs.

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PM360

JUNE 6, 2023

Inizio Engage’s service offerings will be grouped into five specialist areas: Decision Optimization: Brings together expertise in data and integrated insights, treatment experience design, independent industry benchmarking, and market access.

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MedCity News

DECEMBER 27, 2022

By making your inventory visible, breaking down data silos, and building a better patient experience, providers will have happier patients and healthier margins. Hospitals go to great lengths to deliver exceptional care to their patients. That commitment should extend to the digital space.

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PM360

SEPTEMBER 28, 2022

Market access stands at the cusp of a golden opportunity to help increase healthcare efficiency, improve outcomes, and transform the patient experience—but only if we’re brave enough to recalibrate our approach. More importantly, they’ll reduce fragmentation, improve efficiency, and transform the healthcare experience for everyone.

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MedCity News

NOVEMBER 17, 2022

With the elevation of member experience measures in Star Ratings, CMS is signaling a broader transformation in the role payers can and should play in the care delivery system.

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MedCity News

MARCH 12, 2023

By focusing on ways to eliminate uncertainty in the patient journey, health systems can more effectively develop digital solutions that enhance convenience, take the guesswork out of the patient experience, and give patients the tools they need to access care and maintain their health.

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PM360

SEPTEMBER 15, 2022

PM360 asked industry experts what it takes to be a patient-first organization and how companies can better ensure they are delivering experiences that meet patients’ expectations. How can companies better track and measure patient experience to make faster iterative improvements that better meet patients’ needs and desires?

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