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How Brand, UX, and CX work together for Customer Success

Clarivate

Every business delivers a customer experience, and whether this is done with intention or by default, this experience is your brand brought to life. Customer Experience involves designing a customer’s interactions in order to either meet or exceed their expectations. In this day and age, UX is critical for any digital product.

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Clinical Trial Protocol Conceptualization: A Customer Story

Impetus Digital

To set their Phase II clinical trial of a novel anti-cancer compound up for success, our client sought early multidisciplinary insights on current unmet needs, as well as feedback on their preclinical and early Phase I data and proposed protocol, from three parallel groups comprising oncologists, oncology nurses, and patients.

Patients 107
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Personalization In Sales Leads To Increased Loyalty and Repeat Business

Integrity Solutions

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.

Sales 107
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Episode 93 – Corporate Accounts…What Has Changed with Frank Ripullo II, Managing Partner, Excelerant Consulting

Medical Device Success

Multiple factors have impacted the relationships between MedTech companies and their customers over the past 2 years. More Medical Device Success podcasts link. Medical Device Success website link . Multiple factors have impacted the relationships between MedTech companies and their customers over the past 2 years.

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How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.

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Unlocking the power of CX

PM360

According to research between pharma professionals and customers, there is still room for improvement regarding prioritized customer experience. However, recent research among both pharma professionals and customers shows that there’s still a lot of work to do. Remote engagement was propelled rapidly up the list of priorities.

Pharma 52
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Active Listening In Sales: the Missing Element To Selling Success

Integrity Solutions

While the selling environment has undergone some pretty dramatic changes in recent years, if anything, they’ve only heightened the need for sales professionals who care about, can connect with and actively listen to their customers. Here’s the simple reason why: Customers want to buy from people.

Sales 106