The Brooks Group
MAY 3, 2017
Storytelling in sales is a skill—that when used correctly—can be an incredibly powerful way to convince your prospects of the value of your solution. As humans, it’s in our nature to be drawn to stories. A good story grabs our attention, helps us visualize and understand information, and connects us to both the storyteller and the characters within the story.
Clarivate
MAY 18, 2017
Executive Overview. Are you new to CX (Customer Experience)? Trying to help your company understand what CX is and is not? Want to link CX to what matters to your CEO? Not sure where to start? Answering these questions as a new or experienced CX leader is not only a common starting point but a very useful way to reflect on how things are going with your CX efforts.
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pharmaphorum
MAY 3, 2017
Growing patient influence combined with new technologies and the requirements of new reimbursement models means clinical research is undergoing rapid transformation. Industry is being compelled to move towards more patient centric solutions to keep up with these changes. With healthcare stakeholders in agreement that patient engagement is key to realising the value of clinical trials, regulators, sponsors, CROs, research funders and publishers are all moving towards more patient-focused models.
The Brooks Group
MAY 24, 2017
Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1. better understand the customer’s pain points, and. 2. use this information to maximize the value derived from purchased products and services.
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The Brooks Group
MAY 11, 2017
Salespeople are no strangers to the stigma associated with their profession. But it can be difficult for even the most successful salespeople to brush off the outdated and negative sales stereotypes that some people still hold today. I know (or can assume) that sales professionals are still sensitive to these negative sales stereotypes by analyzing the traffic that we get to this blog.
Clarivate
MAY 10, 2017
OAKLAND, Calif. – May 10, 2017 – PRLog — CustomersFirst Now, LLC (CFN), the leader in Customer Experience (CX) implementation and Journey Mapping software, is announcing major new features in their CFN Insight software during the Gainsight Pulse 2017 conference this week: the CFN Customer Journey Dashboard , the CFN Action Scorecard , and the CFN Emotion Ratings report.
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