The Role of Patient Experience in Healthcare Loyalty
LEVO Health
JANUARY 18, 2023
According to the Accenture report, 30% of people selected a new provider in 2021 (up from 26% in 2017), and 25% of those individuals switched providers because they were unhappy (up 18% from 2017). Customer service and administrative staff should also be well-trained to provide timely and accurate information.
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