The Brooks Group
MARCH 31, 2015
Your company is in the midst of a major sales culture shift. You're overhauling your entire approach to how you sell your products and services and putting the focus on the customers and their experience, rather than on your company. You've changed your strategy, your tactics, you've changed your policies, and you've even changed your training program.
The Brooks Group
MARCH 24, 2015
Customers usually buy from people that they trust and see value in. Although your sales team is the tip of the spear when it comes to finding new business, fulfilling sales promises is a responsibility that many different people at your organization have to help with. Is The Customer Experience Consistent Across Your Organization? There's nothing worse than buying a product or service with certain expectations in mind set by the salesperson, only to be disappointed by the experience you have wit
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