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Moving Customer Engagement Forward in a post-Covid-19 age

Clarity Engagement Solutions

Now, as the global pandemic re-writes the rules of customer engagement and removes at least in the short term, direct face-to-face contact with healthcare stakeholders, pharma companies are plotting their next move. Pharmaceutical commercial and brand teams alike are not exactly known for being nimble and adaptable in times of change.

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Moving Customer Engagement Forward in a New Era

Clarity Engagement Solutions

Aspirational phrases such as “partnership value” and “patient-centric approaches” have seeped their way into the planning conversation for years but with marginal impact on most product-focused launch strategies. This raises the questions of an organization’s ability to pivot. Things have changed.

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article thumbnail

Moving Customer Engagement Forward in a New Era

Clarity Engagement Solutions

Aspirational phrases such as ” partnership value” and “patient-centric approaches” have seeped their way into the planning conversation for years but with marginal impact on most product-focused launch strategies. This raises the questions of an organization’s ability to pivot. Things have changed.

article thumbnail

Moving Customer Engagement Forward in a New Era

Clarity Engagement Solutions

Aspirational phrases like ” partnership value” and ” patient-centric approaches” have seeped their way into the planning conversation for years but with marginal impact on most product-focused launch strategies. Until now, this critical change has been partially, (or in a few sad cases), completely ignored.