Why Customer Centricity Is More Than Having A CRM And Using Few Customer Centric Metrics
Cesare Ferrari
MAY 7, 2022
After publishing a couple of articles on what is customer centricity and how to increase customer centricity , I’ve been discussing the topic with some good friends and these conversations inspired me to write again on this subject. The subject of today’s post is the difference between being a truly customer centric organization following the principles, the values of customer centricity.
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