Pharma customer experience trends and CX measurement best practice

Alongside my DT Consulting colleague Eleni Lee I’ll be appearing at the BHBIA’s 2023 Winter Seminar on Friday to present some of our customer experience data and discuss CX measurement best practices.

More details about the event, which is only open to BHBIA members, are available here. The full programme also includes Novartis’ customer experience activation director Ben Head and content strategy lead Krissie Mee exploring why CX is so important in 2023 and beyond.

BHBIA, Customer Experience, customer experience management, CX, DT Consulting, pharma, pharma customer experience

This entry was posted on November 28, 2023, 10:26 am and is filed under Customer Experience, Health and Pharma. You can follow any responses to this entry through RSS 2.0. You can leave a response, or trackback from your own site.