January 25, 2024, Danvers, Mass. – CCC, a leader in advancing copyright, accelerating knowledge, and powering innovation, has been named a winner for the second year in a row for Customer Service Department of the Year by Best in Biz Awards 2023 International.
Winners in the 11th annual program were determined based on scoring from an independent panel of judges from a variety of top-tier publications and media outlets representing 15 countries from across six continents. This year’s judging panel included writers, editors, and broadcasters from such publications as Data Breach Today, HTMAG (Israel), Huffington Post, InBusiness (Cyprus and Greece), NDR (Germany), Panorama Magazine (United Arab Emirates), Small Business IT (Canada), TechRadar (UK), as well as other outlets from Australia, Brazil, Canada, India, Indonesia, New Zealand, Nigeria, United Kingdom, and more.
“This prestigious award is a testament to CCC’s company-wide commitment to delivering best-in-class customer experiences across every facet of our business, serving publishers, research-driven organizations, and individual knowledge workers,” said Tracey Armstrong, President and CEO, CCC. “Every member of our team has a customer-first mindset, and this is reflected in how we engage with colleagues, clients, and partners.”
CCC was honored as a Gold Winner in the Customer Service Department of the Year category in the Best in Biz Awards 2022 International. Most recently, CCC was named a Stevie Award Winner for Customer Service Department of the Year in the 2023 American Business Awards. CCC’s Director of Client Engagement and Solutions Tom Ogier also won Customer Service Executive of the Year in the 2020 Best in Biz Awards.